Deceased Department Worst Service Ever

<p>OH wow dont evin know where to start because im someone who appreciates good Service and i know a good service when i get one and even give a compliment.</p> <p> </p> <p>beginning of September we went to standard Bank in south gate to execute the monies in my late aunt/moms account. submitted all the documents there and we were told that the investigations take about a month before the monies can be trnasferred to the business account we opened there. 2 weeks back i called the deceased department of standard bank to do a follow up spoke to a lady named Mary and she told me that Kamohelo is still busy with the investigations i should call back endoff September. yesterday i called as its endoff September and i spoke to a lady named Promise, who Promised me that Kamohelo will call us back and give us feedback, No call from kamohelo so i called back now and i spoke to a Guy called Shane who just updated me that our documents are not in the system and i should resend the documents to ********** <p> </p> <p>how can someone work on a task and not have the documents. standard bank is just failing my family because they are delaying the process and we wanted to use that money to put a tombstone for her. </p> <p>can just this matter be resolved because its taking for ever, my aunt/mom had other accounts with other banks and all was resolved in time with no hustles but standard bank the main bank she trusted is failing.</p>