Deceased department - Standard bank call center

I am currently holding at the deceased department ***to inform them that my Dad passes away and to establish the road ahead with his vehicle... I do understand covid have an impact bit as a department that deal with deceased family members having to phone in which is already a emotional burden I feel that it is really terrible to hold on for 24 minutes already, I still have not spoken to a consultant and are still in the que. Needless to even wonder about my cellphone account. I am currently on 26 minutes on hold.