MM
Mosa M
1 reviews | Active since Jul 2021
10 May 2024, 16:38
Deceased Department Doesn't Want To Help
I am dealing with a deceased query, Standard has been sending me from Piller to Post. The late person has a car account with Standard Bank.
I have send through the contract and all the paperwork.
I know it is the correct paper work because the branch confirmation it.
The agent I last spoke to said I must go back to the branch for help but the call center is the one that handles this matter.
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
10 May 2024, 16:53Good day Mosa
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply10 May 2024, 16:53
Official
Good day Mosa
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
11 May 2024, 08:30Good day Mosa
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply11 May 2024, 08:30
Official
Good day Mosa
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***