Deceased bank account closure

My father has been a loyal client of Standard for over 40 years. Unfortunately he passed away in 2020. The service we have received thus far has been pathetic at best. Since his passing we have made numerous attempts to close his bank account and to release the funds including the reversal of all bank charges into the estate late. We were met with rudeness and an uncaring cold attitude each time we visited a branch to rectify this problem. My mom still raw with grief left with tears in her eyes. This was one of many useless,traumatic attempts to get this resolved by your *********** staff. All email correspondence is never rep**** to infact we never received any reference numbers for each query we opened regarding this situation. I have even asked my attorney for assistance in getting this resolved and even he is fed up with your horrible service. I would think that you would be more sympathetic and sensitive to those of us who have lost a loved one but your organisation does not care. Yet each month like clockwork you take bank charges from my fathers bank account. My family and I just want this resolved as soon as possible as we feel we have waited almost four years too long already!!