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Patricia M
1 reviews | Active since Mar 2023
18 May 2023, 14:49
Debtreview clearance
Im totally disappointed in Standard Bank. After being their client for over 20years. During covid I struggled with my debts, I ended up requesting assistance from Debtreview company. Itook Standard bank more than 2 months to refund me the money that was paid to them in error by Alphabet Management,and it took them more than 3 months to send me my paid up letter. I spent lots of money on airtime to call them and enquire about what's rightfully mine. I'm still waiting for clearance certificate from ALPHADEBT MANAGEMENT
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
18 May 2023, 15:00Dear Patricia
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply18 May 2023, 15:00
Official
Dear Patricia
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
25 May 2023, 16:23Good day Patricia
Our team tried calling you to no avail.
Please confirm a convenient time we may contact you.
Looking forward to your response.
Kindest regards
Standard Bank Hello Peter Team
***
Our team tried calling you to no avail.
Please confirm a convenient time we may contact you.
Looking forward to your response.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply25 May 2023, 16:23
Official
Good day Patricia
Our team tried calling you to no avail.
Please confirm a convenient time we may contact you.
Looking forward to your response.
Kindest regards
Standard Bank Hello Peter Team
***
Our team tried calling you to no avail.
Please confirm a convenient time we may contact you.
Looking forward to your response.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
26 May 2023, 17:29Good day Patricia
Thank you for taking our call.
Our team has confirmed that this matter has resolved.
We sincerely apologize for the inconvenience experienced.
Hope you have a great weekend. Drive safe!
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for taking our call.
Our team has confirmed that this matter has resolved.
We sincerely apologize for the inconvenience experienced.
Hope you have a great weekend. Drive safe!
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply26 May 2023, 17:29
Official
Good day Patricia
Thank you for taking our call.
Our team has confirmed that this matter has resolved.
We sincerely apologize for the inconvenience experienced.
Hope you have a great weekend. Drive safe!
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for taking our call.
Our team has confirmed that this matter has resolved.
We sincerely apologize for the inconvenience experienced.
Hope you have a great weekend. Drive safe!
Kindest regards
Standard Bank Hello Peter Team
***