Debt review still not off my name after two years!!

I have been under debt review for two years ( August 2014 to June 2016). I have paid up everything and even have settlement letters and a clearance certificate. I have asked Standard Bank twice now to remove the block on my cheque card. I went into the Centurion branch Tuesday 30.01.2018 and was connected to the card division to order a new card as my current card will expire soon and i have changed my surname. The card division transferred me to another department to check why there is a block on my card. They then told me that it states that I am still under debt review. I am then transferred to debt review where I am told to send through the documentation that it has been paid up and cleared YET AGAIN. This will be the third time that I send through the documentation. And this only to get a new bank card. I could not even get a study loan due to the fact that Standard Bank did not do their jobs properly by removing the debt review off my name. I am sick and tired of this bank and I will be moving to another bank once this has been sorted out. REMOVE THE DEBT REVIEW STATUS OFF MY NAME or I will take this further!!