Debt Review Status

I have gone through to the Sandton Branch three times totalling over 5 hours. I have sent emails and called the call centre on ***. I have been pushed from person to person and I am totally frastrated. I instructed debt busters to cancel my debt review application in 2014. I was issued with a cancellation letter which I provided to standard bank. To-date standard bank has not removed the debt review status from my name. I have sent numerous emails to standard bank with the cancellation letter attached including corresponding from Debt Busters instructing standard bank to remove this status from my name. I can provide copies of emails as supporting proof. I would really appreciate the assistance from anyone at Standard bank that can assist me to remove this status from my name.