Debt Review Failure to clear

I completed my debt review many years ago but Standard Bank have not cleared my profile because they failed to obtain 1 document from my debt review counsellor now they will not let me have a revolving credit plan, but they allowed me to take a credit card. This is rediculous and a failure on their part but I am being affected. Now all of my documents have passed their subscription time and been destroyed and I cannot get the document to clear my name.