WN
Wendy N
1 reviews | Active since Jan 2018
08 May 2020, 12:05
DEBT RELIEF COVID-19
My vehicle finance with Standard Bank was on arrears prior to Lockdown due to retrenchment in year 2019. I have been making payments on the account as agreed however due to Covid-19, I was able to make a portion of payments. To my surprise a third has contacted me today saying I needed to make payment urgently or they take the vehicle. I have sent an email for debt relief Covid-19 as I am still not yet back at work, waiting for feedback. This is a challenging time for everyone and I expect my bank to assist me instead of such treatment.
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Replies (2)0
Replies (2)
Standard Bank's replyOfficial
08 May 2020, 16:33Dear Wendy Ngcongo
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's reply08 May 2020, 16:33
Official
Dear Wendy Ngcongo
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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***
Standard Bank's replyOfficial
15 May 2020, 14:13Hello Wendy
Thank you for bringing your concerns to our attention.
An email was sent to you requesting further details.
Awaiting your response.
Complaint Resolution Centre
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Thank you for bringing your concerns to our attention.
An email was sent to you requesting further details.
Awaiting your response.
Complaint Resolution Centre
***
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Standard Bank's reply15 May 2020, 14:13
Official
Hello Wendy
Thank you for bringing your concerns to our attention.
An email was sent to you requesting further details.
Awaiting your response.
Complaint Resolution Centre
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Thank you for bringing your concerns to our attention.
An email was sent to you requesting further details.
Awaiting your response.
Complaint Resolution Centre
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