BR
Belinda R
1 reviews | Active since Jun 2020
05 Jun 2020, 15:56
Debt order not reversed as promised
Worst Bank ever. Not a happy customer. My debit order was supposed to be reversed. Didn't happen. Contacted bank. Was told another 7-10 working days. 15 days later still nothing. Contact bank have to wait another few days as they 'escalated' it to someone higher up. Received a message that the issue had now been resolved.. BUT... it has still not been reversed. It now been almost 30 days and still NOTHING! Great job Standard Bank. Will not recommend this bank to anyone.
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
05 Jun 2020, 16:31Dear Belinda Reyneke
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's reply05 Jun 2020, 16:31
Official
Dear Belinda Reyneke
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Standard Bank's replyOfficial
19 Jun 2020, 13:28Dear Belinda Reyneke
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply19 Jun 2020, 13:28
Official
Dear Belinda Reyneke
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***