Debt Consolidation loan going horrible

Yho, I have never been so irritated with a bank, I app**** for a debt consolidation loan, during the application process communicate was clear about the process of the application and thanks to Shanil for that but my problem started when it handed over to the people who approve and make settlements, I have never been so irritated with a person, Elizabeth kwapeng is the agent I have trying to get her to call me and talk me through this process because this is my first time going through a consolidation loan, every single time she emails me it is short vague responses and when I tried to contact her and leave her messages about getting on a call with me since I don't understand alot of things with the process but I have been failing miserable and it is sad that I have to deal with such bad customer service, I always had complains about standard Bank agents when it comes to customer service, I have never thought I would experience it yho it is very frustrating for a big bank like this to lack people who don't provide customer care to the people. Worst thing I even contacted the team leader Maud about this but nothing has happened. I just regret doing this consolidation loan with standard bank.