Debt Consolidation application 21 days later but still no feedback

Item: Standard Bank
Rating: 1
Author: Nathan D

Good day

I app**** for debt consolidation on 6 October 2020, this is 3 weeks ago and was told that I will have it resolved within 7 working days. And to date, no one called me back, or sent any feedback via email. All I am getting is sms’s with a Service request no: *** I called many times and it is a mission to get through to the Debt Care centre, with holding times at average 20 minutes. And when I finally do get to speak to an agent, I am told that they cannot assist, and that I should send an email.

This is ridiculous. I am asking for assistance, but I am not getting any. I completed all application forms and supporting documents. The last sms on 21 October 2020 states the request has been resolved.

These are the agent that sent me emails that they working on my application and I explained everything to Marlene. Marlene du Toit Anna Nalenyane

Can someone please contact me as my request is that the debt consolidation be added to my Home Loan.

Please assist as I cannot get any feedback

Kind regards Nathan

Helpful (0)

Replies (2)

Standard Bank's replyOfficial

27 Oct 2020, 05:59

Hello Nathan

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
***

*** (fax)
***

Standard Bank's reply27 Oct 2020, 05:59

Official

Hello Nathan

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
***

*** (fax)
***

Nathan D's updateReviewer Update

09 Nov 2020, 21:13

Good day

For the past 2 weeks, my negative attitude has been changed to a complete happy and satisfied positive experiece, all thanks to Alicia Naidoo and Elizabeth (Lerato) Kwapeng.
These ladies took the time to listen to my requests and assist and advise me as to what is doable, and what is out of bounds.

I was assisted in completing the documents correctly and which steps, including timelines follows.

Overall, it is a great experience and lasting impression working with Lerato and Alicia. SBSA is fortunate to have then working there.

Thank you ladies, words fail my appreciation.

Nathan

Nathan D's update09 Nov 2020, 21:13

Reviewer Update

Good day

I was assisted in completing the documents correctly and which steps, including timelines follows.

Overall, it is a great experience and lasting impression working with Lerato and Alicia. SBSA is fortunate to have then working there.

Thank you ladies, words fail my appreciation.

Nathan