DEBT CONSOLIDATION

I first app**** for debit consolidation and my daughter sent through the application and the agent asked me to sent throught more documents and on that every same day he withdrew the applicationand then I went to Asme Malawana - standard bank branch at Park Station and with her assist I sent my application for debit consolidation again. My application was withdrawn more than four times due to supporting documents not received. Asme has been sent through those documents in my presence and she also had delivered the application to Head office the debt consolidation department. This application started in August and till today I am waiting for an answer. . This is unacceptable, poor service . I don't understand how is it possible that the debt consolidation department has no contact with client except by email. the number does not exist I was told last week by Asme that the manager of the debt consolidation department is handling this matter but today I get a message saying withdrew no supporting documents. I want an answer as I am waiting upon them to help me and now my debt will be in arrears and I will be blacklisted. This is not acceptable and I want an answer .