LS
Lea S

1 reviews | Active since May 2016

16 Mar 2017, 13:24

Debt collectors

<p>Dear Standard bank </p> <p> </p> <p>I have been receiving calls from your debt collectors requesting an amount I don't know off , I told them to give me a statement showing what I am paying for ?i won't just pay without information , I left standard bank because of ***** people withdrawing money all the time and standard bank couldn't even stop those people , every month it was a headache for me thank God my headache disappeared the moment I took my account to another bank .i need a statement emailed to me stating how the amount I am owing you came to 3grand are those bank charges I need a statement even your debt collectors haven't given that to me , secondly </p> <p> </p> <p>I want to know why I am not receiving my car finance statement ?.... I don't want to call your call centre they are useless I want this to be resolved and I also want my car settlement letter emailed to me so that I can pay and cut off all my relationship with you , i am tired of this bank .</p>

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Replies (2)
Standard Bank
Standard Bank's reply17 Mar 2017, 08:28
Official

Thank you for your posting

We apologize for any inconvenience and frustration caused.

Your complaint has been forwarded to the relevant business unit who will provide feedback to you directly.

Best regards


Complaint Resolution Centre
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LS
Lea S's update30 Mar 2017, 22:42
Reviewer Update

While I am waiting for your statement , I just received a message from you people , how do I pay for something I don't know ?....???threatning me won't help I need a statement that shows what I am paying for .your message read as follows NOTICE:we are commencing with LEGAL action as you have not paid standard bank , contact ********** 858 IMMEDIATELY to avoid LEGAL ACTION REF : ********** 58. That's the message I receive ,who types the email using Caps don't they know that they are shouting ?and why write stupid message if I am waiting for your response.?.......?.i won't pay if without knowing what I am paying for. How many times must I request the statement .