Debt care Centre Service Breakdown

From April I made the first App online to check on how much will I save if I were to extend my bond term,no one attended to the application until I called and was told it was withdrawn since they did not get me on the phone- which I never received any call. I went and apply again as advised and send all supporting docs- was told to wait for 10 business days . To date no feedback received even though I was three times on follow up on the application. Every time I call am told the App is escalated to Rifqah Cloete who will give me a call back. I lost faith