DEBITS/PAYMENTS TO 3RD PARTY

Whats going on standard bank? I have been debited twice for transactions to the value of 15k.

Firstly the system you use for "outstanding authorizations" does not work at all, I am almost sure you know it and there is a good explanation on why you use it. So my problem, I have made 5 payments (value of 15k) on the 7th September, the payments only go out on the 10th September because of outstanding authorizations but then it goes out again on the 12th of September. Confirmation SmS received for the initial correct transaction on the 7th, Bank statement and account balances shows otherwise.

I have been baffled on how my account has now went into the red and after a long telephonic consultation with the prestige banking team trying to explain that there is something wrong to a point of giving up. Only on my second call to a very helpful gentlemen who also could neither confirm this obvious deny a technical glitch did note that you guy are working on a resolution with NEDBANK

I know that your are probably not the ones to blame of course but please resolve this asap and help my money back please I need it...times are tough.