***** - Debits money on Suspended mandate

Standard Bank has been my first choice for a student loan, because they were the best option. To my dismay, they have debited my Capitec Bank account on a suspended mandate that has been inactive since 3 June 2024. I have been manually paying them this whole time. They are THE WORST when it comes to assistance. I have been going through a really tough time lately, really very very bad, and I have reached out to them asking for help with a reduced payment. They flat out denied me. I have since had to go under debt counselling due to the amount of debt I face due to student loans. They still harass me and keep spreading lies to lawyers, telling them that I'm not paying them at all. When all the while, I have been paying them what I can afford, even if it's just for now. I will NEVER EVER let anybody do business with them without warning them about the kind of business Standard Bank does. I have now reported them to the Banking Ombud.