Debiting my accounts

I November 2014 I contacted call centre to get advice on my account repayments affordability. Customer Credit Assist (CCA) recommended consolidation of of my Credit account,Revolving credit and my Overdraft facility all int one loan account ,I agreed . Early December 2014 Credit Card Division phoned me to ask why I had not paid my monthly minimum amount to my credit card, I rep**** my credit card was suspended as it had been settled by Customer Credit Assist (CCA), they sent me a card statement. Th statement showed transactions on my credit card. 25-11-2014 a payment of R4835.88 into my credit card by an unknown. 04-12-2014 a debit of R4835.88 was made on my credit card by an unknown.On the same day 04-12-2014 payment was made into my credit card of R34,740.62 to settle the card for the consolidation. This then left an arrear amount on my master card o R44835.88. 10-11-2015 payment into my savings account R4835.88 by card division 16-11-2015 debit R4835.88 by card divison off my saving account. One year later Standard bank cant answer for all these transactions and arrears when CCA were to settle my accounts