nN
noma N
1 reviews | Active since Mar 2009
27 Oct 2021, 10:51
Debited wrong account
2 weeks back I phoned to change my debit order for my vehicle finance. Spoke to a lady who asked me to send her my new banking details, which I did by email. After 5 days of silence, I phoned again, spoke to someone who promised to send me confirmation because your systems were slow. Then to my surprise, you tried to debit my closed account and obviously it bounced. What happened????? And you better not list on my credit record as a default
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Standard Bank's replyOfficial
27 Oct 2021, 13:51Dear Noma N
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
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Best regards,
Standard Bank's reply27 Oct 2021, 13:51
Official
Dear Noma N
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** ***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
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Best regards,