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Pamela M
1 reviews | Active since Apr 2021
16 Nov 2021, 12:18
Debited on a paid up account!! They don't want to refund my money.
Standard Bank is more than pathetic they don't even deserve a rating. I finished paying my vehicle last month (6mnths in advance), I called to confirm & I was told I would be sent a paid up letter. Yesterday I was debited (installment plus finance charges) Yet my account balance is - R0. 01. Im at the branch and I've been waiting for more than 2hrs and their telling me stories that they cant reverse my money!!! Now their telling me that that VAF department is in a meeting for the refund. How the hell do people go into a meeting to give me my refund? Now Im told they won't be able to refund me. 🤔
Helpful (0)
Replies (4)0
Replies (4)
Standard Bank's replyOfficial
16 Nov 2021, 13:44Dear Pamela M
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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***
Standard Bank's reply16 Nov 2021, 13:44
Official
Dear Pamela M
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
***
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
***
***
PM
Pamela M's updateReviewer Update
16 Nov 2021, 17:06Please refrain from using the words committed to providing me with the best possible service because standard Bank is extremely far from Satisfying me as a customer!!!
Otherwise my money would be in my account by now!
I don't owe std bank and leaving the branch without my money and ur consultants not knowing what to do because other departments within standard Bank on the phone made us fools!! Is just a disgrace!!
As of now I'm looking at other banks for switching!
Thanks for nothing after being a Standard Bank client for more than 20yrs!
Otherwise my money would be in my account by now!
I don't owe std bank and leaving the branch without my money and ur consultants not knowing what to do because other departments within standard Bank on the phone made us fools!! Is just a disgrace!!
As of now I'm looking at other banks for switching!
Thanks for nothing after being a Standard Bank client for more than 20yrs!
PM
Pamela M's update16 Nov 2021, 17:06
Reviewer Update
Please refrain from using the words committed to providing me with the best possible service because standard Bank is extremely far from Satisfying me as a customer!!!
Otherwise my money would be in my account by now!
I don't owe std bank and leaving the branch without my money and ur consultants not knowing what to do because other departments within standard Bank on the phone made us fools!! Is just a disgrace!!
As of now I'm looking at other banks for switching!
Thanks for nothing after being a Standard Bank client for more than 20yrs!
Otherwise my money would be in my account by now!
I don't owe std bank and leaving the branch without my money and ur consultants not knowing what to do because other departments within standard Bank on the phone made us fools!! Is just a disgrace!!
As of now I'm looking at other banks for switching!
Thanks for nothing after being a Standard Bank client for more than 20yrs!
Standard Bank's replyOfficial
17 Nov 2021, 13:46Dear Pamela M
Please note that Joseph is busy with your matter and resolution will be provided shortly.
Kind regards,
Customer Resolution Centre
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Please note that Joseph is busy with your matter and resolution will be provided shortly.
Kind regards,
Customer Resolution Centre
***
***
Standard Bank's reply17 Nov 2021, 13:46
Official
Dear Pamela M
Please note that Joseph is busy with your matter and resolution will be provided shortly.
Kind regards,
Customer Resolution Centre
***
***
Please note that Joseph is busy with your matter and resolution will be provided shortly.
Kind regards,
Customer Resolution Centre
***
***
PM
Pamela M's updateReviewer Update
17 Nov 2021, 17:23This is the 3rd day and you guys are still busy with my request.
Today Joseph is busy with my matter.
So it takes Joseph a day plus.... And still no refund. No contact, no resolution! You even lie on Hello peter aswel.
Yerrrr Standard Bank your service is extremely poor!!! Complaints department, branch and on the phone.
Why is there even a complaints department because they also ****!
What about my debit orders? You wouldn't knw because you guys are selfish, period!!
Today Joseph is busy with my matter.
So it takes Joseph a day plus.... And still no refund. No contact, no resolution! You even lie on Hello peter aswel.
Yerrrr Standard Bank your service is extremely poor!!! Complaints department, branch and on the phone.
Why is there even a complaints department because they also ****!
What about my debit orders? You wouldn't knw because you guys are selfish, period!!
PM
Pamela M's update17 Nov 2021, 17:23
Reviewer Update
This is the 3rd day and you guys are still busy with my request.
Today Joseph is busy with my matter.
So it takes Joseph a day plus.... And still no refund. No contact, no resolution! You even lie on Hello peter aswel.
Yerrrr Standard Bank your service is extremely poor!!! Complaints department, branch and on the phone.
Why is there even a complaints department because they also ****!
What about my debit orders? You wouldn't knw because you guys are selfish, period!!
Today Joseph is busy with my matter.
So it takes Joseph a day plus.... And still no refund. No contact, no resolution! You even lie on Hello peter aswel.
Yerrrr Standard Bank your service is extremely poor!!! Complaints department, branch and on the phone.
Why is there even a complaints department because they also ****!
What about my debit orders? You wouldn't knw because you guys are selfish, period!!