Debited my Account without Authorization

Followed the banks advice opened a new account, they did not closed the old one as promised or call me to tell me it was not closed, the just randomly debited my savings account after being at their branches numerous times to sort this and did not go anywhere with that, i called to query and the told me i will not be refunded. I email Thandi Maluleka one of managers regarding the matter and she not acknowledge my email, stay away from this bank they do not account for anything and the calls are recorded statement they always tell you when they call means nothing when you need them to pull the calls. i have 3 accounts with the and closing each and everyone of them my money is not safe with this bank. DANGER BANK