Debited for Airtime not Received

I don't even know where to start regarding my drama and incompetence received from this lousy Bank. I bought airtime on the 27/012018 @18:59 from a standard bank ATM till today I haven't received my airtime voucher yet my money has been debited out of my account. I raised it by calling them and Initially spoke to Lerato on the 28th who did nothing regarding the issue, Spoke to Carmen on the 1st on their back office who apparently deals with such issues but logged the query incorrectly as she didnt insert the correct date, I also spoke to Refiloe 04/02/2018 and her *********** manager who said she'll follow up which she didn't as I'm typing I'm the one whose calling Standard bank dealing with yet another clueless customer service agent Amanda and her manager. I received a service request sms with a reference no: ********** 261 saying the issue has been resolved but when I call its not the case. Its almost two weeks now since the transaction took place and l have raised it with standard bank with no help whatsoever even tried sending their social media page messages regarding what transpired but no help at all. The kind of service one gets for banking with this lousy bank for years. ********** of note