LW
Lance W

1 reviews | Active since Dec 2016

03 Jul 2018, 11:16

Debit without client approval

I suggest you guys please reverse the debit order you placed on my account without my approval.

I do understand that I owe you guys money on my other account but that's my responsibility to pay.

I am busy with a company to consolidate my debt and this debit that you guys took liberty of deducting is totally against my approval.

Y'all can be glad I still have my salary and sideline work funds paid into my Standard bank account. I have an FNB cheque account as well but I prioritize my Standard Bank over my FNB account.

If this is what you guys as a bank are going to be doing then you can forgot about me making use of my Standard Bank account from this day onward.

I never even received a heads up. I just got an sms after the debit explaining why my account was debited.

You guys took from my rent money that was in my debit account. Which now makes me not only short on other bills I have to pay as well but now you guys caused my rent to also not be paid.

Even if I do move to FNB as my official and only bank, I suggest you please put the R2900 back into the above mentioned account.

My bills are my responsibility. Don't use my account as a buffet table that you can just reach into and take from as you feel fit. And this all so suddenly.

And also, I'm tired of going into the branch trying to activate my sms function that notifies me when transactions happen to and from my account.

I strongly advise that debit gets returned.

Thanx!

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Replies (2)
Standard Bank
Standard Bank's reply03 Jul 2018, 12:40
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
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Standard Bank
Standard Bank's reply10 Jul 2018, 15:49
Official

Thank you for allowing us the opportunity to look into your matter.

An email response has been sent to you.

We appreciate your support and loyalty.

Kind regards

Complaint Resolution Centre

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