Debit Orders not paid because of the banks error

Extremely disappointed in the service I have received from my Prestige Banker and Staff at the Chatsworth Branch. Unhelpful and *********** staff - they unpaid their own bank cheque that I redeposited into my account, they then uncleared ALL the available funds in my account resulting in debit orders being returned. Went into the branch to have this resolved but the staff seem to be clueless. This is the worst branch to ever deal with in comparison to other branches of standard bank. This explains the lengthy queue that is found daily at enquiries at this branch. I waited almost 2 months for my debit card and I still haven''t received my credit card. I was offered a credit card limit of R24 000 but my Prestige banker took it upon herself to reduce this limit to R5 000. Pathetic service!! I would move my account to a different bank if it was not for it being a staff account, the only thing I could do was move my branch. I have banked with FNB for a long time and have never had issues with them. Being a PRESTIGE client I have received appalling service by clueless staff at this branch! They are just dragging down the name of standard bank!