NH
Neville H

1 reviews | Active since May 2011

26 Sept 2018, 07:16

Debit Orders Honored without funds again

HI. Once again my debit orders with tracking on are being honored by Standard Bank. You are only supposed to let them through once their is funds in the account which in the case again was not and I have been charged tons of honoring fees AGAIN even though my Salary was in later that day. Please can this be reversed again as it is not supposed to go through until the funds are available.

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Replies (2)
Standard Bank
Standard Bank's reply26 Sept 2018, 09:11
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
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*** (fax)
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NH
Neville H's update08 Oct 2018, 17:19
Reviewer Update
Utterly disgusted. 7 WORKING days and not a single replay besides the automated reply when posting the complaint.