BK
Brian K

1 reviews | Active since Mar 2009

19 May 2016, 05:27

Debit orders fees deducted

<p>Good day,</p> <p>I disputed on 26th of April 2016 debit orders, and receive sms on 27th of April 2016 money was returned but when i went to the bank nothing was returned. I then received on the the same day of 27th of April 2016 the debit orders didnt go through so they charge me R115 per debit order. So the money came in the 28th of April. If you guys are saying it is because its and holiday, so why did you returned the debit orders on the holiday and charge me on the holiday. When the money were returned i didnt get a msg but on the 27 th of April. I want the bank chargers reverse on this. I urgently await your feedback. thanks</p>

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Replies (3)
BK
Brian K's update19 May 2016, 05:29
Reviewer Update
No comments
Standard Bank
Standard Bank's reply19 May 2016, 11:24
Official

Dear Brian

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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Standard Bank
Standard Bank's reply20 May 2016, 06:26
Official

Thank you for bringing your concerns to our attention.

Your concerns have been escalated to our management team.

We appreciate your support and loyalty.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

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