1 reviews | Active since Feb 2016
DEBIT ORDERS BEING DEDUCTED BEFORE DEBIT ORDER DATE WITHOUT CONSENT
I would like an explanation from Standard Bank why they continuously deduct Standard Bank debit orders from my account prior to the debit order date, and prior to pay day? Every time I have a little money left in my account before pay day, Standard Bank deducts one of their debit orders, such as credit card, or personal loan etc, before the debit order date.
This is done without my consent or without prior arrangement or notification, and when I have contacted them in the past to find out why, the call center consultants are unable to assist me as they say "they can see what the debit order date is, and that there have been early deductions" however from there on there is never any resolve!
It is incredibly frustrating. If that money was being reserved for specific commitments, I am thereafter unable to do so because Standard Bank have decided to take my money early without letting me know.
Very poor customer service and communication which I find to be very unprofessional.
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution. Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution. Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
***
Please be advised that I still have not received any proper feedback from Standard Bank.
Thank you.
Please be advised that I still have not received any proper feedback from Standard Bank.
Thank you.
We will enquire with the team and request that they make contact with you.
We apologize for the delay.
Regards
Standard Bank Hello Peter Team
***
We will enquire with the team and request that they make contact with you.
We apologize for the delay.
Regards
Standard Bank Hello Peter Team
***
Thank you for taking our call. We trust that you received the reference as per our telephonic conversation.
Kindly enjoy the rest of your day.
Regards
Standard Bank Hello Peter Team
***
Thank you for taking our call. We trust that you received the reference as per our telephonic conversation.
Kindly enjoy the rest of your day.
Regards
Standard Bank Hello Peter Team
***
