LB
Lourenzo B
1 reviews | Active since Jan 2020
25 Apr 2020, 07:33
Debit Orders
Good Day Standard Bank, please stop deducting debit orders for an Home Loan Account which i owe R0,00. It is the 2nd time in a row that i need to reverse debit orders that shouldn't have gone thru in the first place. It ia also a mission to reverse these debit orders as i need to fill in applications and write letters and then have to wait a couple of days for my money which should have been left alone in the first place. My other obligations are suffering due to this nonsense every month. Regards L.Booysen ***
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
26 Apr 2020, 05:55Hello Lourenzo,
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
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Standard Bank's reply26 Apr 2020, 05:55
Official
Hello Lourenzo,
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
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Standard Bank's replyOfficial
12 May 2020, 16:32Dear Lourenzo Booysen
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
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Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply12 May 2020, 16:32
Official
Dear Lourenzo Booysen
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
LB
Lourenzo B's updateReviewer Update
12 May 2020, 18:46Good Day Mr. Peterson
Thank you for the investigation and response. I trust that the matter has been resolved and I'll confirm it by the next debit order date.
Kind Regards
L.Booysen
Thank you for the investigation and response. I trust that the matter has been resolved and I'll confirm it by the next debit order date.
Kind Regards
L.Booysen
LB
Lourenzo B's update12 May 2020, 18:46
Reviewer Update
Good Day Mr. Peterson
Thank you for the investigation and response. I trust that the matter has been resolved and I'll confirm it by the next debit order date.
Kind Regards
L.Booysen
Thank you for the investigation and response. I trust that the matter has been resolved and I'll confirm it by the next debit order date.
Kind Regards
L.Booysen