sS
sizwe S
1 reviews | Active since Oct 2020
27 Jul 2021, 09:56
DEBIT ORDER WENT OFF BUT I WAS APPROVED FOR A PAYMENT HOLIDAY
I keep on getting bad service from Standard Bank. The bank approved a 3 months payment relief on my credit card and guess what, my account was debited yesterday. I tried to call your call centre 3 times today and they kept transferring me until i ran out of Airtime. Please URGENTLY assist with reversing the debit order. I have also escalated this matter to Sim Tshabalala for urgent assistance!!
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Standard Bank's replyOfficial
28 Jul 2021, 02:04Hello
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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Standard Bank's reply28 Jul 2021, 02:04
Official
Hello
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
***
***
*** (fax)