MB
Maurice B
1 reviews | Active since Jan 2020
10 Jan 2022, 13:40
Debit Order went off before Salary.
So I have a loan with STD bank, nothing unusual in this, however on the 26th December 2021 my wife paid money over into my account for fuel. When I stopped at the garage my card was declined. When I logged onto my account I saw that a debit order for a loan went off. This is highly unacceptable. When I contacted the bank I was told that debit orders run earlier in December. My reply was that this was not my salary but money needed for fuel. Also on the app on the 26th when this happened it showed the 28th as when it happened. So Marty McFly this...
Have not heard anything since.
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Replies (2)0
Replies (2)
Standard Bank's replyOfficial
11 Jan 2022, 09:26Hello Maurice
Thank you for posting your comments.
We sincerely apologize for the inconvenience caused. We will look into your matter and revert back to you as soon as possible.
Kind regards
Complaint Resolution Centre
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Thank you for posting your comments.
We sincerely apologize for the inconvenience caused. We will look into your matter and revert back to you as soon as possible.
Kind regards
Complaint Resolution Centre
***
***
Standard Bank's reply11 Jan 2022, 09:26
Official
Hello Maurice
Thank you for posting your comments.
We sincerely apologize for the inconvenience caused. We will look into your matter and revert back to you as soon as possible.
Kind regards
Complaint Resolution Centre
***
***
Thank you for posting your comments.
We sincerely apologize for the inconvenience caused. We will look into your matter and revert back to you as soon as possible.
Kind regards
Complaint Resolution Centre
***
***
Standard Bank's replyOfficial
11 Jan 2022, 10:14Hello Maurice
Thank you for posting your comments.
An email was sent to you requesting further details.
Awaiting your response.
Kind regards
Complaint Resolution Centre
***
***
Thank you for posting your comments.
An email was sent to you requesting further details.
Awaiting your response.
Kind regards
Complaint Resolution Centre
***
***
Standard Bank's reply11 Jan 2022, 10:14
Official
Hello Maurice
Thank you for posting your comments.
An email was sent to you requesting further details.
Awaiting your response.
Kind regards
Complaint Resolution Centre
***
***
Thank you for posting your comments.
An email was sent to you requesting further details.
Awaiting your response.
Kind regards
Complaint Resolution Centre
***
***