Debit Order Transfer

I called Standard Bank on the 9th December (recorded on their side!) and asked that my debit order be moved to a new bank account as the FNB would be closing.<br> I was advised to send an email to CSADMIN with my request as well as a 3month statement from the new bank account which was duly done. Mailed them at 2.26pm and received a read report at 3.29pm. On the 10th I received a communication advising that the request was being investigated and that they would respond by the 14th.<br> At 4.18pm on the 10th I received an email to confirm that my inquiry had been resolved.<br> On the 16th I received a text message showing that the debit order had been presented and rejected by FNB - nothing was presented to the new bank.<br> After waiting in a queue this morning for an hour and a half at the Kloof branch, we were told that a communication was sent to us by email (right - can't present it!) in which they required a letter signed from both my husband and I to change the debit order details!<br> Have never liked them and if it wasn't so costly, I would have moved away from Standard Bank years ago. They just keep moving the goal posts.<br>