Debit Order Switch AND RCP Loan

<p>I was an employee of Standard Bank and have since moved to another bank. I requested a debit order switch for ALL my debit order to be moved to my new accont in December 2016.</p> <p> </p> <p>In January Standardbank debited my Standard Bank cheque account for my RCP loan installment amount of R1949. Standard bank also again debited my Standard Bak Cheque account with an amount of R300 for my contract Save. During February the same thing happened again, i called the contact centre and requested that the debit order be switched. In March, again the same transactions were debited on the standard bank account by standard bank. I eventually physically went to th Rand Park Ridge Standard Bank branch requesting that the debit orders be and the contract save be cancelled.</p> <p> </p> <p>I paid a penalty fee on the contract save, and the amount which had been accreued in the contract save was deposited into my standard bank cheque account. I was gien assurance that no further debit orders would continue on the Standard Bank Cheques.</p> <p>To my shock and horror, the debit orders continued and it was unfortunate that now my Standard Bank Cheque Account did not have funds. This resulted in my loan going into arreas. I received a call from contact agent and i informed her that i would make a deposit into the RCP to ensure that it is not in arrears.</p> <p> </p> <p>It is June...my cheque account is still being debitted by Standard Bank which makes the account to go into overdarft.</p> <p> </p> <p>I tried to revolve my loan in order to access my funds TODAY and was told that I cant because my RCP is in arrears and the revolve functionality had been removed. The fact that i missed a debit was because standard bank process are so bad that they could foolow a simple request to switch the debit order.</p> <p> </p> <p>The account is not in arrears! I phoned the following departs and received no assistance:</p> <p>- General Banking</p> <p>-Complaints</p> <p>- Legal</p> <p> </p> <p>I urgently need to access the revolving funds and would appreciate someone to sort this mess out and to STOP DEBITING THE STANDARD BANK CHEQUE ACCOUNT. THIS HAS BEEN MY REQUEST FOR THE LAST 6 MONTHS AND STILL IT HAS NOT BEEN ACTIONED!!</p> <p> </p> <p> </p>