BL
Boitumelo L

1 reviews | Active since Jul 2017

20 Dec 2017, 13:19

Debit Order ****

Last month I had a **** debit order go off on my account for R 95 with reference "NEXGNEXG". I contacted Standard bank and they gave me the details of the company that initiated the debit order and it turns out it isn't a debit order that I authorized. they told me they would refund and cancel. this month the debit order went off again and I called and I was told the same thing. I then called Standard bank asking them to do something about this as this is a ********** act and they told me the only thing they can do is initiate a stop payment and that is going to cost me R50 and if the company changes the reference or the amount the debit order will go through. which is pathetic as I am still going to have to pay for the payment to be stopped, which makes no sense, either way I am paying for something I do not know and having a reversal done is going to cost me as well. Standard bank, if i do not get an effective resolution to getting this **** debit order off my account I will be closing all my accounts with you.

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Replies (1)
Standard Bank
Standard Bank's reply20 Dec 2017, 13:45
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Regards


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