Debit order reversal

Hi, I app**** for coronavirus payment relief for 3 months and it was approved in mid may, which meant I wont be paying my credit card insalment for the next 3 months. But on the 25th the debit order for the instalment went off and I called their call center to get it reversed and they told me it will take 7 working to get it reversed. But still now, the money hasn't been reversed. Instead when I call I'm being passed around the consultants. The last consultant I spoke to sent an email to Terusha Govender, who just keeps forwarding the email to various people to assist but none of them have responded thus far. I'm really appalled at the service standard bank is rendering to its clients.