Debit order reversal

What a bad service from standard bank Kwaggafontein and Witbank Klipfontein, i went to Witbank branch to reverse a car insurance debit order as i have a new 1 on the 02nd of April. I was told the consultant dooesn't have an option to reverse the money but she will send a request to the head office, then i got an sms saying that my money will be back in to my account not later than the 06th of April but nothing still. so Today( 08/04/2016) i went to Kwaggafontein branch to inquire, i was told that my issue has not been attended to and that the consultant will send a mail to the head office but it's unlikely that they will respond. i have been banking with Standard for more than 10 years but their services are just pathetic and i'm so fed up with their customer care department. maybe it's time i listen to my wife and move to FNB once and for all.