Debit order reversal

I asked for a reversal on two debit orders on the 01st i was told it would be back in my account on the 03rd. What is going on, why is it that Standard Bank always has issues when they are supposed to do certain procedures. Are you guys tired of our business or is because I'm not your HIGH PROFILE client?<br> <br> If your issues are not sorted out by Monday im taking my hard earned money somewhere else where they will appreciate my 0.20c contribution to them. <br> <br> I really do not see what the problem is or the delay for that matter.