Debit Order Reversal

Hi <br> My Name is Ntombekhaya Dyabaza. i have an account with StandardBank<br> On the 6 of May 2015 Standard Bank Made a transfer(debit order) of Three Thousand Nine Hundred Plus, to a student loan account that i have with standard bank, whereas the agreed amount with them was an amount of 500 on a monthly basis that needs to be debited from my account.<br> <br> +-3 days later (after i saw the amount that was debited from my account) i queried the transfer with standard bank and asked for a reversal, a reference number was given to me for the call logged and i was informed after seven days or within the period i would receive the money in my account (per their business rule). <br> i called after the period had elapsed and i was informed my call was assgined to someone that had left, and was told that my call will be reassigned and i will receive the money by Friday 5 June. that did not happen and today i tried to follow up and called the customer service centre to enquire again and nothing has been done based on their record. i was transfered from one division to the next, on sat 6May someone in the vereeniging branch sent a query to follow up and i have not received anything from standard bank.