Debit order reversal

I would like to query the bad service and the incompetence of staff at STD BANK, I spoke to the call centre regarding reversing a debit order which was more than 40days old, I was advised that it can be done however there would be an additional fee which agreed to pay, was then advised to go to a branch and fill in a dispute form, I went to the branch in Balfour Park, Highlands North JHB, was advised that they do not do forms and there is no need for me to fill any paper work and was told my query is logged I must wait for feedback. a month later someone tried to phone me and could not reach me but decided to close the query, no emails were sent, did not try my work number and no sms was sent.<br> I then followed up with the call centre spoke to Meme Dlamini she was very eager to assist and offered to send email to the branch so that I can be sent a form that I can fill and the query can be resolved. I ended up getting a phone call from Nomonde (STD Greenstone) I explained my query and she sent me the form on the 30/04/2015 which I filled and returned to her the same day. I phoned back on the 04/05/2015 she said query is with other department, till today I'm awaiting feedback!!!