1 reviews | Active since Jan 2017

08 Mar 2017, 10:58

Debit Order Reversal

<p>I visited a standard bank branch in durban 5 days ago, wanting to reverse three unauthorised debit orders on my account, but was told there was a problem with the system there use, there shall call me back when its reversed but nobody has called me.</p> <p>I have also tried to call the standard bank call centre several times since 6 days ago, but the call gets cut before I can speak to a consultant or the airtime finishes for holding for too hold.</p> <p>I do not know if the service is poor or its that unauthorised debit orders cannot be reversed and stopped at standard bank</p>

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Replies (3)
Standard Bank
Standard Bank's reply08 Mar 2017, 12:29
Official

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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's update08 Mar 2017, 16:36
Reviewer Update

Thanks a lot for the fast response my issue has been resolved.

Standard Bank
Standard Bank's reply09 Mar 2017, 09:15
Official

Dear Siyabonga Mthembu

Thank you once again for your posting.

I refer to our telephonic conversation and can confirm that the matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

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