Debit order returned yet there was sufficient money in my account

Item: Standard Bank
Rating: 1
Author: mario F

I have just been informed via SMS that my Standard Bank credit card debit order has been returned unpaid yet I had, and still have, sufficient funds in my cheque account. I will now be charged a return fee I assume?

Helpful (0)

Replies (3)

Standard Bank's replyOfficial

11 Nov 2020, 16:29

Hello Mario

Thank you for posting your comments.

Your matter was escalated accordingly. We will revert to you as soon as possible.

Kind regards
Complaint Resolution Centre
***
***

Standard Bank's reply11 Nov 2020, 16:29

Official

Hello Mario

Thank you for posting your comments.

Your matter was escalated accordingly. We will revert to you as soon as possible.

Kind regards
Complaint Resolution Centre
***
***

mario F's updateReviewer Update

11 Nov 2020, 16:49

Thank you.

mario F's update11 Nov 2020, 16:49

Reviewer Update

Thank you.

Standard Bank's replyOfficial

30 Dec 2020, 11:05

Hello Mario

Thank you for bringing your concerns to our attention.

Emails were sent to you requesting further details and we did not received feedback.

Based on the above, the matter is now closed.

Kind regards
Complaint Resolution Centre
***
***

Standard Bank's reply30 Dec 2020, 11:05

Official