Debit order requested twice

<p>I HAVE A DEBIT ORDER WITH MTN FOR MY MONTHLY INSTALMENT ON THE 7TH OF EACH MONTH BUT I NOTICED THAT THE DEBIT NORMALY GOES THROUGH ON THE MORNING OF THE 8TH . THIS MONTH IT WENT THROUGH N THE 7TH AND WAS REQUESTED AGAIN ON THE MORNING OF THE 8TH. THEIR WAS NO SUFFICIENT FUNDS FOR THE SECOND DEBIT, BECAUSE IT WAS NOT SUPPOSE TO BE REQUESTED AGAIN.</p> <p>STANDARD BANK'S EMPLOYEE, AT THE ENQUIRY COUNTER TOLD ME IT IS ONLY MTN THAT ARE ABLE TO REQUEST THE DEBIT. I ASKED MTN AND THEY SAID THEY DID NOT REQUEST IT A SECOND TIME.</p> <p>SO WHO IS TO BLAME.</p> <p>HERE IS MTN'S LETTER STATING THAT THEY DID NOT REQUEST IT TWICE.</p> <p>THE BANK SHOULD KNOW WHAT THIS MEANS FOR MY NAME AND CREDIBALITY AS I HAVE NOT HAD ANY RETURNS ON MY ACCOUNT SINCE IT WAS OPENED YEARS AGO.</p> <p>MTN'S LETTER ON HELLO PETER TO ME</p> <p>Official private business reply: <br />Good Day,<br />Thank you for bringing this matter to our attention.<br />Please accept our sincere apologies for any inconvenience caused. Kindly note that our systems shows only one debit order was requested on the 07 April 2017. We have also checked on previous months and were unable to find a double debit on the account for the number ********** 345. We will however be escalating this matter to the relevant department to investigate further.<br />Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.<br />Kind Regards<br />MTN Complaints Management Team</p> <p> </p>