CG
Chris G
1 reviews | Active since Mar 2010
04 May 2020, 15:56
Debit order rejection charges should be waived during lock down period
I completely appalled that high charges being levied to my for each debit order that is rejected. My company is not able to pay me on time due to the lock down restrictions. I only get notification of late payment of salary after pay day has come and gone. It is totally sickening that you charge me R145 per debit order that gets rejected during these times. I have not asked for any financial assistance from standard bank, the very least you could do is waive these charges. I was even charged R147 for a debit order of R86 that was rejected. We don't have enough money to pay our bills and you further burden us with these unnecessary charges.
Helpful (0)
Replies (4)0
Replies (4)
Standard Bank's replyOfficial
04 May 2020, 16:19Dear Chris
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Standard Bank's reply04 May 2020, 16:19
Official
Dear Chris
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
CG
Chris G's updateReviewer Update
08 May 2020, 11:46Ok and when can I expect someone to be in contact with me about this? I did not receive a salary from my company this month, so the extra R900 Standard bank has charged me in bounced debit order charges is quite a hardship. Saying sorry and asking for my support is not going to put money back into my hands.
CG
Chris G's update08 May 2020, 11:46
Reviewer Update
Ok and when can I expect someone to be in contact with me about this? I did not receive a salary from my company this month, so the extra R900 Standard bank has charged me in bounced debit order charges is quite a hardship. Saying sorry and asking for my support is not going to put money back into my hands.
Standard Bank's replyOfficial
08 May 2020, 12:28Hello Chris
Thank you for allowing us the opportunity to look into your matter.
We confirm that the matter was adopted and responded to.
Kind regards
Complaint Resolution Centre
***
***
Thank you for allowing us the opportunity to look into your matter.
We confirm that the matter was adopted and responded to.
Kind regards
Complaint Resolution Centre
***
***
Standard Bank's reply08 May 2020, 12:28
Official
Hello Chris
Thank you for allowing us the opportunity to look into your matter.
We confirm that the matter was adopted and responded to.
Kind regards
Complaint Resolution Centre
***
***
Thank you for allowing us the opportunity to look into your matter.
We confirm that the matter was adopted and responded to.
Kind regards
Complaint Resolution Centre
***
***
CG
Chris G's updateReviewer Update
08 May 2020, 14:01The matter was not responded to by someone who has the authority to assist me. I wish to be contacted by someone who has the authority to waive these charges based on the merits of my situation , not by a call center agent who can only follow the rule book. I have been a loyal standard bank customer for many years and I am just asking for a one time situation to waive these clearly unnecessary fees which are worsening my economic situation !
CG
Chris G's update08 May 2020, 14:01
Reviewer Update
The matter was not responded to by someone who has the authority to assist me. I wish to be contacted by someone who has the authority to waive these charges based on the merits of my situation , not by a call center agent who can only follow the rule book. I have been a loyal standard bank customer for many years and I am just asking for a one time situation to waive these clearly unnecessary fees which are worsening my economic situation !