BM
Brent M
1 reviews | Active since Dec 2022
20 Dec 2022, 10:25
Debit Order Readjustments in December
I took out a personal loan with Standard Bank. Since taking then, every December I receive a SMS that states they are readjusting my debit order date. To keep my original date, I should SMS "No". I reply "No", and yet they still debit me early without an explanation. Trying to contact them, is not only a waste of time, as you are put on hold, even if you are first in the queue. They really need to get there house in order, as I am done with this bank.
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
20 Dec 2022, 10:39Good Day Brent
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers in order for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Warm Regards
Standard Bank Hello Peter Team
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers in order for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Warm Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply20 Dec 2022, 10:39
Official
Good Day Brent
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers in order for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Warm Regards
Standard Bank Hello Peter Team
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers in order for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Warm Regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
20 Dec 2022, 11:51Good Day
Thank you for the details.
Our consultants will revert to you as soon as possible.
Kind Regards
Standard Bank Hello Peter Team
***
Thank you for the details.
Our consultants will revert to you as soon as possible.
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply20 Dec 2022, 11:51
Official
Good Day
Thank you for the details.
Our consultants will revert to you as soon as possible.
Kind Regards
Standard Bank Hello Peter Team
***
Thank you for the details.
Our consultants will revert to you as soon as possible.
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
21 Dec 2022, 13:26Good Day Martin
Thank you for taking our call.
We are pleased to advise you that we have managed to escalate and resolve your concerns.
Please do not hesitate to reach us should you have in other query.
We highly appreciate your support.
Warm Regards
Standard Bank Hello Peter Team.
***
Thank you for taking our call.
We are pleased to advise you that we have managed to escalate and resolve your concerns.
Please do not hesitate to reach us should you have in other query.
We highly appreciate your support.
Warm Regards
Standard Bank Hello Peter Team.
***
Standard Bank's reply21 Dec 2022, 13:26
Official
Good Day Martin
Thank you for taking our call.
We are pleased to advise you that we have managed to escalate and resolve your concerns.
Please do not hesitate to reach us should you have in other query.
We highly appreciate your support.
Warm Regards
Standard Bank Hello Peter Team.
***
Thank you for taking our call.
We are pleased to advise you that we have managed to escalate and resolve your concerns.
Please do not hesitate to reach us should you have in other query.
We highly appreciate your support.
Warm Regards
Standard Bank Hello Peter Team.
***