KN
Krushen N
1 reviews | Active since Dec 2015
21 Sept 2020, 08:56
Debit order processed 2 days earlier
Standard Bank Home Loans processed my debit order 2 days before it was actually suppose to go off. My debit order date is the 20th of each month. But because this fell on a Sunday, they ran their debit orders on the 18th. But I only get paid on the 20th so there were no funds in the account to settle the debit order which subsequently went unpaid. I have incurred unpaid fees, not to mention my credit bureau score will be impacted by this. I have spoken to 4 people at the standard bank call centre so far and non of them know what to do. This is unacceptable. Please can a competent person from Standard Bank sort this out. ASAP.
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
21 Sept 2020, 13:47Hello Krushen
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
***
***
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
***
***
Standard Bank's reply21 Sept 2020, 13:47
Official
Hello Krushen
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
***
***
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
***
***
Standard Bank's replyOfficial
06 Oct 2020, 16:44Good day Krushen,
Please accept our sincerest apologies for the breakdown in service experienced and for the delay in responding to you.
We have received your complaint and would like to assist you further and also address your concerns around the service you received in your latest interaction with us.
Kindly note that we have escalated the matter through to the relevant area and it is currently in progress, we will keep you updated as soon as it has been resolved.
It is not our intention to cause any undue frustration and inconvenience to our valued clients.
We appreciate your support and loyalty.
Kind regards
Complaint Resolution Centre
Please accept our sincerest apologies for the breakdown in service experienced and for the delay in responding to you.
We have received your complaint and would like to assist you further and also address your concerns around the service you received in your latest interaction with us.
Kindly note that we have escalated the matter through to the relevant area and it is currently in progress, we will keep you updated as soon as it has been resolved.
It is not our intention to cause any undue frustration and inconvenience to our valued clients.
We appreciate your support and loyalty.
Kind regards
Complaint Resolution Centre
Standard Bank's reply06 Oct 2020, 16:44
Official
Good day Krushen,
Please accept our sincerest apologies for the breakdown in service experienced and for the delay in responding to you.
We have received your complaint and would like to assist you further and also address your concerns around the service you received in your latest interaction with us.
Kindly note that we have escalated the matter through to the relevant area and it is currently in progress, we will keep you updated as soon as it has been resolved.
It is not our intention to cause any undue frustration and inconvenience to our valued clients.
We appreciate your support and loyalty.
Kind regards
Complaint Resolution Centre
Please accept our sincerest apologies for the breakdown in service experienced and for the delay in responding to you.
We have received your complaint and would like to assist you further and also address your concerns around the service you received in your latest interaction with us.
Kindly note that we have escalated the matter through to the relevant area and it is currently in progress, we will keep you updated as soon as it has been resolved.
It is not our intention to cause any undue frustration and inconvenience to our valued clients.
We appreciate your support and loyalty.
Kind regards
Complaint Resolution Centre