Debit order not taken due to 'technical issue'

Arthur Khan's Boss needs to call me, quick!<br> Your 'technical issue' has become my problem and no one can give me an answer but I'm supposed to accept being put in a worse off financial position because it's you only solution thus far??!! <br> Been waiting for a response since 17/10/2015 and all I've gotten told the problem must be on my side because no one wants to answer my questions. I've called my Bank and when I explicitly asked for Arthur Khan to call me by last week Friday, I still sit waiting. I've already told Arthur that sorry won't cut it because something undefined on your side has become my problem over a 2 week period