KL
Karabo Letsau-Ntobeng
1 reviews | Active since Oct 2017
15 Dec 2025, 22:04
Debit order not going through
I got a car through Standard Bank vehicle finance in September, the October debit order didn’t go through so I the bank and they have me details to pay manually of which I did. November same thing happened never mind that I requested a debit check mandate to be done on my account, today I called to arrange for the December debit to be done they just gave me a reference number, must I really continue like this? This started with a 16,9% interest rate and now the debit check isn’t going through, ever, fix one thing or both I’m really tired of holding calls just to arrange something we already agreed on when signing the contract!!!
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Standard Bank's replyOfficial
16 Dec 2025, 07:59Dear Karabo,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply16 Dec 2025, 07:59
Official
Dear Karabo,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***