DEBIT ORDER NEVER REINSTATED

Dear Standard Bank, I am highly disappointed in the service that I have received from you people since Lockdown level 5. So I have an advance account with you people, I ran into some financial issues and I was not able to pay it so I had contacted you debt care centre for a payment holiday which was subsequently granted, after 6 months I had noticed that the debit order was not reinstated so I made contact with the debtcare centre again to reinstate the debit order. Still to date the debit order was never reinstated. I called in again and was advised that the account is still on payment holiday. How can an account be on payment holiday for that long? Who is going to pay all these arrears? You people couldn't get a simple thing right , they couldn't even reinstate a debit order. I now have to place myself under debt review because I cannot afford to pay all the arrear amounts.