TB
Tasneem B
1 reviews | Active since Jun 2018
06 Nov 2018, 16:25
Debit order glitch!!!!
Standard bank blatantly forgets to debit my account as arranged because of they 'system error' and than sends me an sms threatening legal action and negatively effecting my credit that I strive to keep on point!!! what negligence and poor service!! its absurd they did not even attempt to call me on the day after the debit was due or notify me when i called the call center i am told it was a system error on they side seriously???!!!! But i a being tarnished for they negligence .
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Standard Bank's replyOfficial
07 Nov 2018, 11:29 Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Standard Bank's reply07 Nov 2018, 11:29
Official
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
TB
Tasneem B's updateReviewer Update
08 Jan 2019, 08:55Good Day
So I receive an sms this morning that my account has been handed over .. I called the number given only to find that the collections department had made yet another error and had not put in the arrangement accordingly , instead off adding it to my debit as I requested through October and November she had put that I do a ATM deposit which was not the agreed upon arrangement.
I am extremely unhappy and disappointed has not only have I now not budgeted for the new arrangement I had no choice but to make but my credit rating is being affected due to an error on behalf of Standard Bank .
I had been accommodating by calling in the first time and making arrangements and on top of that being tolerant with the fact that StandardBanks mistake affects my credit score which was unfair to begin with and now this.
I honestly do not think this is fair that I need to micro-manage weather or not standard bank is doing their job to debit my account accordingly if you review my loan account I have never defaulted since I had taken the loan and I mentioned before I strive on keeping my name clean!
I will be getting advice from my lawyer regarding whether or not it is appropriate that I be put through such distress for not only one but now two mistakes made by you guys!
Unacceptable!!!
Sent this email and got no response !!!!!! From Sithole,Nkuleko N
TB
Tasneem B's update08 Jan 2019, 08:55
Reviewer Update
Good Day
So I receive an sms this morning that my account has been handed over .. I called the number given only to find that the collections department had made yet another error and had not put in the arrangement accordingly , instead off adding it to my debit as I requested through October and November she had put that I do a ATM deposit which was not the agreed upon arrangement.
I am extremely unhappy and disappointed has not only have I now not budgeted for the new arrangement I had no choice but to make but my credit rating is being affected due to an error on behalf of Standard Bank .
I had been accommodating by calling in the first time and making arrangements and on top of that being tolerant with the fact that StandardBanks mistake affects my credit score which was unfair to begin with and now this.
I honestly do not think this is fair that I need to micro-manage weather or not standard bank is doing their job to debit my account accordingly if you review my loan account I have never defaulted since I had taken the loan and I mentioned before I strive on keeping my name clean!
I will be getting advice from my lawyer regarding whether or not it is appropriate that I be put through such distress for not only one but now two mistakes made by you guys!
Unacceptable!!!
Sent this email and got no response !!!!!! From Sithole,Nkuleko N