1 reviews | Active since May 2016
Debit Order for Credit Card being deducted before Debit Order Date
<p>This is not the first time that Standard Bank has been deducting my credit card installment before the date of my debit order which means that I get a penalty amount on my account for not having money in my account but it is not the date that the debit order is supposed to be deducted. Is that not what debit order dates are for because we now when our salary gets paid in and then decide on a specific date. Now the bank decides when they want to deduct the money from your account. I will not be held liable for the penalty on this</p>
Good day Surina Swart
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
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Good day Surina Swart
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for allowing us the opportunity to look into your matter.
As per our discussion today 01 June 2016, I trust you are satisfied with the final outcome.
Thank you for being a loyal customer.
Kind regards
Zeenath Hassen
Complaint Resolution Centre
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Thank you for allowing us the opportunity to look into your matter.
As per our discussion today 01 June 2016, I trust you are satisfied with the final outcome.
Thank you for being a loyal customer.
Kind regards
Zeenath Hassen
Complaint Resolution Centre
***
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