SS
Surina S

1 reviews | Active since May 2016

09 Jun 2016, 07:13

Debit Order for Credit Card being deducted before Debit Order Date

<p>It has been more than a week now since Standard Bank has deducted by debit order of my cc before my debit order date and still they have not taken off the money they deducted from my account after I was assured last week Thursday will be done. They informed me that they will link my cc to my cheque account and still this has not been done. This is unacceptable and they dont even come back to me to find out if everything is in order after his happend and the numbers they called me from I can't even get hold of them.</p>

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Replies (3)
Standard Bank
Standard Bank's reply09 Jun 2016, 08:51
Official

Good day Surina Swart

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply09 Jun 2016, 11:29
Official

Good day Surina Swart

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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*** (fax)

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Standard Bank
Standard Bank's reply10 Jun 2016, 06:25
Official

Emailed customer feedback.

Thank you for allowing us an opportunity to address your complaint.

We value your feedback and continuous support.

Kind regards

Complaint Resolution Centre

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